Signatec continually strives to provide the best support possible for our customers through the following services:
Product Downloads
Signatec products are continually improved upon through updates to firmware logic and software. To maximize the performance and experience with Signatec products, we highly recommend for customers to periodically check for new product material updates that include:
● Data Sheets
● Operator Manuals
● Firmware Logic Updates
● Software Updates
Access to the most up-to-date product materials for both current and obsolete products are provided through our web site for all registered users. If you are not already registered with Signatec, please proceed to the Register page. Upon successful submission of registration information, you will be provided with the user name and password to access the downloads section.
Proceed to Register for Password Access to Product Downloads.
Product Technical Support
Signatec provides free technical support services for the lifetime of all products. We recommend that customers first check for up-to-date product materials to verify that the latest updates are being utilized. Updated product data sheets and operator manuals contain the latest detailed information regarding the functionality of both hardware and software. Firmware logic and software updates often provide enhanced performance of products through feature extensions, bug corrections, and example applications with complete source code that can be used as starter templates to become familiar with the product’s programming processes and features.
Customers can proceed to request further technical support assistance regarding the functionality or operation of any Signatec product by proceeding to initiate and submit a new technical support case online. New technical support cases submitted online are processed within 1-2 business days. Technical support case information is directly received by our technical support engineering group and customers are kept advised to the progress of the case via e-mail communication until the case is resolved.
In the event that it is determined that a product must be returned for repairs, our technical support group will assign a Returned Merchandise Authorization (RMA) number with details on how to properly return your product to our facility. Most Signatec products carry a full 2-year warranty; check your product’s warranty information for verification. During the warranty period, Signatec will repair or replace any defective product at no cost to the customer. This warranty does not cover customer misuse or physical damage not reported within 15 days of the time of shipment by Signatec. A formal repair estimate is generated for any non-warranty product; for which Signatec must receive an authorized purchase order before repairs can be made. Signatec makes every effort to repair both current and obsolete products as quickly as possible. Please note that for any obsolete products, repairs may not be possible if any involved damaged components are no longer available.
Proceed to Tech Support Case page to initiate a new support case now.